Shipping Policy

PowerNex Nutrition ("we", "our", "us") is a brand owned and operated by Young India Nutrition, a registered entity in India. PowerNex Nutrition (“we” and “us”) operates [https://powernexnutra.in](“Website”) /App. By placing an order through our Website, you agree to the terms outlined below. These policies are designed to set clear expectations and ensure a smooth delivery experience for our customers.

1. General

1. All orders are subject to stock availability.
2. We strive to maintain accurate inventory counts, but occasionally discrepancies may occur.
3. If an item is out of stock after your order is placed, we will:
4. Ship the available items, and
5. Contact you to choose between waiting for restock or receiving a refund for the unavailable item.

2. Shipping Costs

1. Shipping costs are calculated at checkout based on weight, dimensions, and destination.
2. Shipping fees are collected at the time of purchase and are final.

3. Returns

3.1 Return Due to Change of Mind

We accept returns for change of mind requests only if:

1. The return request is submitted on the day of delivery
2. The product is in original packaging, unused, and in resellable condition
3. Return shipping costs are paid by the customer and arranged independently

Refunds will be issued as store credits after deducting forward and return shipping charges.

3.2 Warranty Returns

We honour valid warranty claims if submitted within 7 days of delivery.

1. Customers pre-pay return shipping (reimbursed upon claim approval)
2. Once approved, customers may choose:
3. (a) Store credit refund, or
4. (b) Replacement (subject to stock availability)

4. Delivery Terms

4.1 Domestic Shipping

Standard delivery: 2 – 7 business days

4.2 International Shipping

Currently, we ship only within India.

4.3 Dispatch Time

1. Orders are dispatched within 1-2 business days after payment confirmation.
2. Dispatch days: Monday – Friday (excluding national holidays).

4.4 Change of Delivery Address

We can update your delivery address anytime before dispatch.

4.5 P.O. Box & Military Addresses

1. We can ship to P.O. Boxes via postal service only.
2. Military addresses may have limited service depending on courier availability.

4.6 Items Out of Stock

If an item is out of stock, your order will be held until the item is available, unless you request partial dispatch.

4.7 Product Flavours

If you do not specify a flavour in the order notes or via WhatsApp, a random available flavour will be sent.

4.8 Delivery Delays

If your order is delayed beyond the estimated delivery window, please contact us for investigation.

5. Tracking Notifications

Once dispatched, you will receive a tracking link via email/SMS to monitor your shipment’s progress.

6. Damaged Parcels

1. If the parcel arrives damaged, reject delivery if possible and contact us immediately.
2. If delivered in your absence, send photos/videos to our support team for next steps.

7. Duties & Taxes

7.1 Sales Tax

Prices displayed on our website are inclusive of applicable taxes.

7.2 Import Duties & Taxes

1. Not applicable for domestic orders.
2. If international shipping becomes available, duties/taxes will be the customer’s responsibility.

8. Order Cancellations

Orders can be cancelled anytime before dispatch.

Once dispatched, cancellation requests will be handled as per our Return & Refund Policy.

9. Insurance

All parcels are insured for loss/damage up to the courier’s declared value.

9.1 Damaged in Transit

Refunds or replacements will be processed after courier investigation.

9.2 Lost in Transit

Refunds or replacements will be processed after the courier confirms loss.

10. Customer Service

For shipping-related queries, contact us:

Legal Entity: Young India Nutrition

Brand: PowerNex Nutrition

Email: PowerNexnutrition@gmail.com

Address: S-301, Shyamal Park Lane, Sunpharma Road, Vadodara, Gujarat – 390012